Turn new orders into finished, shipped products — without the chaos.
Orderflow gives you a simple workflow to manage custom Shopify orders after checkout — from customer info and proofs to production, Ship by dates, and updates. So nothing falls through the cracks.
Save timeKeep customers happyStay organized
orderflow.orstrax.io/dashboard/orders
Orders
Active Orders
#1042Proof Sent
Jordan Blake
Custom print — 11×14
Ship by
Today
#1041In production
Sam Ortiz
Personalized mug
Ship by
Sep 26
#1038Waiting on info
Riley Chen
Photo blanket
Ship by
Sep 29
#1036Ready to ship
Casey Nguyen
Custom stamp
Ship by
Today
Everything you need after checkout, in one place.
Built for your real workflow
Custom orders come with extra work. Orderflow helps you handle it all.
Shopify records the purchase. Orderflow is for the work that happens afterward—customization, customer files, artwork approval, production stages, Ship by dates, and updates.
All the order details
See customer info, photos, customization details, notes, and special requests in one place.
Proofs and approvals
Create, send, and track proofs with versions, approvals, and revision requests.
Stay on schedule
Use Ship by dates, production statuses, and clear next steps on the working queue.
Keep customers in the loop
Send customer-facing updates with saved message templates and status communication.
Work more efficiently
Use statuses, optional rules, analytics, and a workflow built for custom products.
#1041
Personalized mug
In production
The work after checkout
The press is running. The order still needs a place to live.
Custom work happens at a machine, a bench, or a packing table. Orderflow keeps the Shopify order next to that work — photos, proofs, status, and Ship by — so the floor and the inbox stay on the same page.
A simple workflow for custom orders
1
New order comes in
Orderflow pulls in your Shopify orders automatically.
2
Add customer info
Review details, collect missing information or photos, and organize what is needed.
3
Send proof and update status
Create and send proofs, track approvals or revisions, and move the order through production.
4
Ship and keep them updated
Fulfill when the work is ready, and keep customers informed along the way.
orderflow.orstrax.io/dashboard/orders
#1042Proof Sent
Jordan Blake
#1041In production
Sam Ortiz
#1038Waiting on info
Riley Chen
#1042
Jordan Blake
jordan@example.com
Proof Sent
Ship by
Today
Fulfillment
Unfulfilled
Customer MessageInternal NoteActivity
Your proof is ready. Review it on the lookup page so we can start production.
File
Proof Review · awaiting customer approval
A focused workspace
Everything about an order, right where you need it.
No more switching between tabs or searching through Shopify. See customer details, photos, proofs, status, Ship by dates, Customer Message, Internal Note, and activity — all in a clean, focused workspace.
Customer information, photos, and files
Customer Message and Internal Note
Proof Review with versions and approval
Status, Ship by date, fulfillment, and activity
On the floor, not just the desk
Check a proof, a photo, or a Ship by date from the press.
Orderflow is a real working queue on a phone. Open the order while the garment is still on the platen, approve a proof between colors, or see what still needs a customer photo before you pack.
Customer photos and files stay with the order
Customer Message and Internal Note stay separate
Ship by dates sit on the working queue
Orderflow
Active orders
#1042
Custom print — 11×14
Proof Sent
Ship by Today
#1041
Personalized mug
In production
Ship by Sep 26
#1038
Photo blanket
Waiting on info
Ship by Sep 29
Automations
When an order sits too long, Orderflow can take the next step.
Custom work does not always move on schedule. An order can stay in Working on Art while you are at the press, packing, or answering someone else. Set the rule once: if it stays in that status for a number of hours or days, Orderflow moves it and can send the customer email already on the next status.
You keep working. Orderflow keeps watch.
One example of what automations can do
Order text matches — set a starting status from the product, tags, or other text. Text rules only run while the order is still on your first status.
An order stays in a status — move it after a wait you choose. If that next status emails the customer, the email goes out.
Shopify marks it fulfilled — move the order to a status you pick, when you turn that built-in rule on.
Build a workflow that keeps moving.
Automations · custom rule
Artwork delay update
When
An order stays in a status
From
Working on Art
After
2
Unit
days
Then set status to
Proof Overdue
Example statuses you set up. If Proof Overdue is set to email the customer, that template goes out when the rule moves the order.
Customer email
Quick update on your order
Hi Alex,
We’re running a little behind on preparing the artwork for your proof, and we’re sorry for the delay. We’ll send another email when it’s ready to review.
Sample wording — you write the real template.
Customer notified automatically
Example Orderflow rule: if an order stays in Working on Art for 2 days, move it to Proof Overdue and send that status email when customer notify is on.
#1036
Custom stamp
Ready to ship
Ready when the work is
Stay organized at a glance, and keep customers updated.
Orderflow is for shops whose orders still need work after checkout. It does not invent a second store — it organizes the production workflow on the Shopify orders you already have.
Pricing
A monthly plan, with room for a busy week
Every plan includes a 14-day free trial. New orders included in the billing period are part of the subscription. Have a busy month? Orderflow keeps running, and additional new orders are billed individually.
Starter
$9.99/mo
250 new orders included per billing period
Additional orders $0.15 each
500 MB storage
Shopify owner only
Have a busy month? Orderflow keeps running. Additional new orders are billed at $0.15 each.
Growth
$19.99/mo
1,500 new orders included per billing period
Additional orders $0.08 each
2 GB storage
Up to 3 team seats
Have a busy month? Orderflow keeps running. Additional new orders are billed at $0.08 each.
Pro
$39.99/mo
5,000 new orders included per billing period
Additional orders $0.04 each
10 GB storage
Up to 10 team seats
Have a busy month? Orderflow keeps running. Additional new orders are billed at $0.04 each.
Step-by-step guides and practical advice for custom Shopify order workflows. These are not Help articles. Help is for using Orderflow once you already have it.
