Logos and names on the order
Collect Info and Request Information pull missing artwork or spelling onto the same record as the tumbler they paid for.
Orderflow for laser engraving
A better workflow for custom engraving orders.
An engraved tumbler or cutting board is paid in Shopify long before it is safe to run. You still need the name, the logo, a proof on that material, and a date it has to leave.
Engraving details stay putProofs before you runMaterial notes stay internal
orderflow.orstrax.io/dashboard/orders
Orders
Active Orders
- #6721Proof Sent
Noah Patel
Engraved tumbler set — 8
Ship by
Oct 4
- #6718Waiting on logo
Cedar & Co
Logo cutting boards — 6
Ship by
Oct 8
- #6714Ready to engrave
Elena Ruiz
Coordinates necklace bar
Ship by
Sep 30
- #6709Ready to ship
Summit Realty
Closing gift flasks — 20
Ship by
Today
Do not engrave until they approve the layout.
The problem after checkout
You cannot un-engrave a tumbler.
The customer paid for a set of tumblers. The logo they meant is not the file in the cart. Or the name is spelled the way it appeared in autocomplete. Running the job now is how you eat the blank.
- The SVG and the PNG do not match
- Wood grain vs coated steel needs a different proof
- A fixture note lives in a shop Slack the evening shift never reads
- A wedding date is the real deadline, not the order created-at
Shopify recorded the engraving sale. Orderflow is for details, proof, and the production pass that sale still needs.
An engraving job, start to ship
Every shop’s machine and materials differ. The expensive mistake is the same: running before the layout is approved.
- 1
Order received
The paid Shopify order is on the queue with whatever personalization checkout captured.
- 2
Details and artwork
Collect the logo, the exact spelling, or a better file on that order.
- 3
Layout proof
Send a mock on the actual product so they approve size and placement.
- 4
Approved
Only then does the job belong in a ready-to-run status.
- 5
Engraving / production
Internal Note can hold fixture, wattage, or pass-count notes the customer should never see.
- 6
Ready to ship
Pack, fulfill in Shopify, and keep the history on the order if they ask what was approved.
#6721
Engraved tumbler set — 8
Proof SentWhat has to be true before you hit start
Laser work is unforgiving. Orderflow will not run the job for you. It makes the approval and the material notes hard to lose.
Proof before the pass
Proof Review is the pause between layout and laser. Revisions stay versioned.
Material notes stay internal
Internal Note is for fixture, focus, and coating. Customer Message is for “your proof is ready.”
Stages you actually use
Waiting on artwork, proof sent, ready to engrave, and packed are your names — not a built-in laser pipeline.
Event dates on the queue
Weddings and corporate kits have a Ship by date that should outrank whichever order arrived last.
orderflow.orstrax.io/dashboard/orders
#6721Proof Sent
Noah Patel
#6718Waiting on logo
Cedar & Co
#6714Ready to engrave
Elena Ruiz
#6721
Noah Patel
noah@example.com
Ship by
Oct 4
Fulfillment
Unfulfilled
Customer MessageInternal NoteActivity
Layout is on the tumbler mock. Check spelling on the last two names before we run the set.
File
Proof Review · awaiting customer approval
The order workspace
An engraved tumbler set, before it runs
Sample engraving jobs for layout. Not real production counts.
From the bench
Open the file and the Ship by date before you start the next cut.
Orderflow
Active orders
- Proof Sent
#1042
Custom print — 11×14
Ship by Today
- In production
#1041
Personalized mug
Ship by Sep 26
- Waiting on info
#1038
Photo blanket
Ship by Sep 29
The expensive way
- 1Engrave from the first file they sent
- 2Discover the spelling error after the pass
- 3Fixture notes live in someone’s head
- 4The wedding date is in the original Etsy or Shopify note
- 5Nobody can show what was approved
The Orderflow way
- Step 1. The current logo and names sit on the order
- Step 2. Proof approval happens before the laser
- Step 3. Internal Note holds the machine setup
- Step 4. Ship by is on the queue
- Step 5. Activity keeps the approval trail
Ready to stop re-running blanks?
Approve the layout. Then engrave.
Orderflow does not control a laser. It keeps the Shopify order honest about whether the job is actually ready to run.
Works with your existing Shopify storeStatuses you configureBuilt for custom orders
Questions shops actually ask
Does Orderflow connect to my laser?
No. The machine, LightBurn or other software, and fixtures stay in the shop. Orderflow is the order workflow around those tools.
Can I store material or fixture notes?
Yes. Internal Note is for the shop. It stays off customer-facing messages so a wattage note does not go out in a status email.
What if checkout already captured the name?
Keep it. Orderflow is for the rest: a better logo, a proof on that product, and a status that means “safe to engrave.”
Related resources
Practical guides for the workflow on this page. These are not Help articles.