Photos and details on the order
Collect Info lets customers add photos from your lookup page. Request Information emails them a link when something is required before you can make the piece.
Orderflow for personalized products
Keep personalized orders organized after checkout.
Customer photos. Names. Dates. Special instructions. Proofs. Revisions. Production. Shipping. Orderflow keeps that work attached to the Shopify order so your team always knows what happens next.
Photos stay with the orderProofs are trackedShip by dates stay visible
orderflow.orstrax.io/dashboard/orders
Orders
Active Orders
- #2108Waiting on photo
Morgan Hale
Custom photo ornament
Ship by
Dec 12
- #2106Proof Sent
Priya Shah
Name-and-date cutting board
Ship by
Dec 10
- #2103In production
Evan Brooks
Hand-stamped keychain
Ship by
Dec 14
- #2099Ready to ship
Lena Ortiz
Embroidered stockings
Ship by
Today
The ornament is paid. The photo still has to arrive.
The problem after checkout
The sale is done. The gift is not.
A customer orders a personalized ornament. They have paid. Shopify shows a new order. Your team still cannot start making it.
- The photo is on their phone, not in the checkout form
- The name on the line item does not match the note in the order
- Someone still has to set type, crop the photo, and send a proof
- They will ask where it is before a tracking number exists
Shopify recorded the purchase. The rest of the job — collecting the photo, preparing artwork, waiting on approval, making the piece, and shipping it — needs a workflow.
A personalized gift has a job after checkout
This is a typical path for a custom photo ornament. Your status names can be different. The stages are usually the same.
- 1
Order received
Shopify has the paid order. Orderflow puts it on the working queue.
- 2
Collect customer info
Ask for the photo, the exact name, or the date from order lookup — not a loose email.
- 3
Prepare and send proof
Attach the layout to the order and send Proof Review so they can approve or request a change.
- 4
Customer approves
The approval stays on that order. A revision starts a new proof version instead of a new thread.
- 5
Production
Move the order into the production status your shop actually uses.
- 6
Ready to ship
When the piece is packed, the Ship by date and fulfillment state are already on the row.
- 7
Fulfilled
Shopify still handles fulfillment. Orderflow is how you got the order ready to fulfill.
#2108
Custom photo ornament
Waiting on photoWhat Orderflow keeps on the gift order
Personalized work fails when the photo lives in one inbox and the due date lives in someone’s head. Orderflow keeps the next step on the same order Shopify already created.
Proof Review with versions
Send a proof, keep revisions, and see whether they approved or asked for a change — without hunting through email attachments.
Statuses you name
Waiting on photo, proof sent, in production, and ready to ship are examples — not fixed Orderflow stages. You create the sequence your gift shop actually runs.
Ship by on the queue
Holiday and event gifts have a real date. The working queue can show what is due today instead of only what arrived last.
A page customers can check
Order lookup on your store lets them see progress and add files before a tracking number exists.
orderflow.orstrax.io/dashboard/orders
#2108Waiting on photo
Morgan Hale
#2106Proof Sent
Priya Shah
#2103In production
Evan Brooks
#2108
Morgan Hale
morgan@example.com
Ship by
Dec 12
Fulfillment
Unfulfilled
Customer MessageInternal NoteActivity
We have the ornament order. Add the family photo on the lookup page so we can set the type.
File
Collect Info · waiting on customer photo
The order workspace
A custom photo ornament, in one workspace
Demo data for a personalized-gift queue. These are not real customers or testimonials.
From the bench
Approve the photo on a mug while the next hoop is still on the machine.
Orderflow
Active orders
- Proof Sent
#1042
Custom print — 11×14
Ship by Today
- In production
#1041
Personalized mug
Ship by Sep 26
- Waiting on info
#1038
Photo blanket
Ship by Sep 29
Without a post-checkout workflow
- 1Paid order arrives and looks finished in Shopify
- 2Staff search email for the photo
- 3The name on the proof does not match the cart note
- 4Customer asks for an update and nobody knows the stage
- 5Holiday Ship by dates live in a spreadsheet
With Orderflow
- Step 1. The order sits on a queue with a status you chose
- Step 2. The photo request and the file stay on that order
- Step 3. Proof versions and approval stay with the piece
- Step 4. The customer can check progress on your store
- Step 5. Ship by is visible before anyone asks
Ready for personalized season?
Spend less time chasing photos. Spend more time making gifts.
Orderflow does not replace Shopify checkout. It organizes the work a personalized order still needs after it is paid.
Works with your existing Shopify storeStatuses you configureBuilt for custom orders
Questions shops actually ask
Does Orderflow collect personalization at checkout?
Checkout still belongs to Shopify. Orderflow is for the work after the order exists: missing photos, proofs, production stages, and updates. If a field was skipped at checkout, Collect Info or Request Information can gather it on the order.
Can customers upload a photo after they pay?
Yes. Collect Info lets them add photos from your storefront lookup page. Use Request Information when you need to email them a link and require a reply before production.
Are the statuses on this page built into Orderflow?
No. Waiting on photo, proof sent, and in production are examples. You create statuses, colors, and sequence for the way your gift shop actually works.
Related resources
Practical guides for the workflow on this page. These are not Help articles.